Customer Charter


Procedure for resolution of Customer Complaints

We at SMB Leasing PLC are committed to provide preferred financial solutions complemented by competitive interest rates, prompt service and convenience to our customers using methodical and effective process by a well-trained and competent workforce. However, if you have a complaint against a particular service delivered to you which not to your satisfaction, you could make your complaint either in writing in the form of a letter, email, fax or on website, or verbally by phone/walking to the following officer,

Mr. Nigel Wijesinghe
Head of Credit
No: 282/1
CBS Building
Galle Road
Colombo – 03
Telephone Nos: 0114222830
Fax No: 0112574330