We at SMB FINANCE PLC are committed to provide preferred financial solutions complemented by competitive interest rates, prompt service and convenience to our customers using methodical and effective process by a well-trained and competent workforce. However, if you have a complaint against a particular service delivered to you which not to your satisfaction, you could make your complaint either in writing in the form of a letter, email, fax or on website, or verbally by phone/walking to the following officer,
In the event a satisfactory solution is not provided by the finance company, customers can escalate their complaints to the office of the Financial Ombudsman of Sri Lanka.